Process Analyst
About the project & role
process analyst (ExxonMobil NA) English: B2 | Medium + Duration: 12 Dedication: Both Vacancies: 3 Location: Argentina. Rate: $30/hour Project description We are seeking an experienced Process Analyst to support the analysis, optimization, and continuous improvement of business processes related to enterprise collaboration tools and SaaS (Software as a Service) technologies. The role focuses on understanding business user needs, evaluating existing processes and technology solutions, identifying opportunities for improvement, and recommending scalable, secure, and efficient solutions aligned with business requirements. The Process Analyst will serve as a Subject Matter Expert (SME) in enterprise collaboration tools and SaaS technologies, supporting technology evaluation, implementation, adoption, service optimization, and strategic planning. The position requires a strong understanding of low-code platforms, AI-powered tools, security and controls, virtualization, cloud environments, and API technologies. The consultant will work closely with business stakeholders, SaaS vendors, managed service providers, project managers, and solution architects to support process improvements, technology roadmaps, user adoption, and continuous service innovation. Expected project duration: 12 months. Main tasks Analyze business user needs, operational processes, and requirements related to enterprise collaboration tools and SaaS services. Identify opportunities to improve existing business processes, technology adoption, and operational efficiency. Act as a Subject Matter Expert (SME) for the planning, design, implementation, and use of SaaS collaboration tools. Evaluate emerging technologies, platforms, tools, and services, assessing their potential business impact. Recommend appropriate technology solutions aligned with business requirements, security considerations, and organizational objectives. Support strategic and tactical planning for collaboration platforms, tools, and related processes. Analyze current technology workflows and recommend process improvements and optimization opportunities. Perform technical troubleshooting in collaboration with business users, technology vendors, and managed service providers. Identify recurring issues and recommend improvements to service reliability and user experience. Evaluate alternative technical solutions to improve efficiency, reusability, maintainability, and long-term value. Collaborate with SaaS vendors, technology providers, and managed service partners to evaluate solutions and resolve service issues. Support vendor evaluation and technology selection activities. Participate in the development of user training materials, education initiatives, and technology adoption processes. Support management of change (MOC) activities related to the deployment of new collaboration tools and retirement of existing services. Work with project managers and solution architects to identify implementation risks, dependencies, and potential roadblocks. Contribute to technology roadmaps, product enhancements, and continuous improvement initiatives. Research industry technology trends, standards, and emerging capabilities to provide recommendations to management. Collaborate with technical and business stakeholders to ensure that proposed solutions address user needs and organizational requirements. Required skills Experience analyzing business requirements and supporting process improvements within enterprise technology environments. Experience implementing and using information technology and enterprise collaboration tools. Strong understanding of SaaS (Software as a Service) technologies and their application to business solutions. Ability to evaluate SaaS tools and recommend solutions based on business requirements. Strong understanding of low-code platforms and their capabilities. Strong understanding of AI-powered tools and their business applications. Strong knowledge of information security principles, controls, and governance. Knowledge of virtualization technologies, including VMware and VMware vCloud Suite. Knowledge of API development and consumption. Knowledge of cloud environments and cloud technologies. Experience collaborating with technology vendors and managed service providers. Ability to research, analyze, and evaluate emerging technologies, industry trends, and technical standards. Ability to provide technology recommendations to management and business stakeholders. Strong technical troubleshooting and problem-solving capabilities. Experience supporting technology adoption, service optimization, and continuous improvement initiatives. Ability to understand business user needs and translate them into appropriate technology and process recommendations. Strong analytical, consultative, communication, and stakeholder management skills. Desired skills Knowledge of enterprise networking and network infrastructure. Knowledge of Windows Server environments. Knowledge of Unix environments. Knowledge of enterprise storage technologies. Knowledge of backup and recovery technologies. Broader understanding of enterprise applications and IT infrastructure.